As a younger man, I had navy coaching. Twenty years later, I began my profession as a pc coach and got here throughout “EDIP”, a strategy utilized by the British Military for weapons coaching.
“EDIP” is an acronym for “clarify, display, imitate and apply”.
I believed a machine gun is a know-how, identical to a pc program. Why not use the identical strategy to coach individuals to make use of the software program?
Listed here are the steps:
Clarify
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Step one is to Clarify what the software program is for, what outputs it produces and, at a excessive degree, the way it works.
The rule is “do not contact the keyboards and mice”. Everybody’s consideration needs to be centered on the coach.
They’ll know what they’ll be taught, what it means to them and the way they’ll inform the system is working correctly.
Exhibit
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You may be display the principle step-by-step workflow in your presentation pc.
The rule is at all times “do not contact the keyboards and mice”.
Your viewers ought to deal with the workflow and never get distracted making an attempt to comply with it on their pc or take notes.
Relying on the complexity and variety of variants, it’s possible you’ll have to undergo the workflow a number of occasions.
Let your trainees ask as many questions as they need. It helps them really feel extra snug with the content material.
If potential, give every trainee a fast reference information with the checklist of steps so they do not should take notes.
Imitate
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You will undergo the workflow once more, step-by-step.
As you full every step, your trainees will carry out the identical step on their computer systems and imitate your each transfer.
Assist them if they’ve issues. Do not transfer on to the subsequent step till everybody has accomplished the earlier step.
Be sure the steps are clear and straightforward to know. Be sure your steps are the identical as the fast reference information or documentation.
Give your trainees the chance to ask questions or search clarification.
Produce
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Ask your trainees to undergo the workflow three or 4 occasions at their very own tempo and produce the outputs required. Give them some preliminary parameters (e.g. date ranges, usernames, and so on.) in order that they produce workflows that you could test simply by trying on the parameters on the display screen.
If potential, take a look at your trainees’ screens and confirm that what you see on the display screen matches what you count on to see on the display screen.
In the event you’re coaching remotely, ask them to let you know what’s in numerous fields so you’ll be able to see in the event that they comprise the anticipated values. If there’s an issue, ask the individual to share their display screen. This can show you how to resolve any points they might have and display that you’re working carefully with them, even when it is from a distance. This can give them confidence.
This a part of the coaching session will appear fairly chaotic. So long as your trainees be taught and full the duties, your coaching session can be profitable.
If in case you have “blended potential lessons”, the place some individuals use the system higher than others, divide your trainees into teams. Construct every group round one of many “stars”.
They will help slower trainees after they get caught. This can cut back your workload as a coach and show you how to present the assist they want, even in a distant scenario.
Abstract
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I’ve used it many occasions in each distant and face-to-face conditions, together with coaching 25 contact heart supervisors with an interpreter. It has at all times labored!
In the event you attempt it, contact me and let me know the way you do!
Additional studying…
Here is my article explaining how issues work (this is perhaps helpful for planning your “entrance” session): Explaining how issues work: the right way to do it and why it is essential
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